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FAQ's
What
is Internet bONdLINE?
How
does Internet bONdLINE work? Will a bond print every time? What authority
does an agent have to issue bonds?
Can
I issue contract bond forms using Internet bONdLINE?
Do
I have to be appointed with CNA Surety to use bONdLINE?
What
are the minimum system requirements?
What
is the cost for Internet bONdLINE?
What
type of support is available?
For
more information regarding bONdLINE™, or other CNA Surety technology-based
services, contact us at 1-800-331-6053 or info@cnasurety.com.
Answers
What is
Internet bONdLINE?
Internet
bONdLINE is a password protected, web-based application that automates
and streamlines the issuance and reporting of surety and fidelity
bonds. Our Internet bONdLINE system provides direct access to an extensive
forms library of the most common bond forms, offers
single-screen data entry, and produces high-quality bond forms direct
from your printer. Data is automatically captured for easy electronic
reporting.
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How does
Internet bONdLINE work? Will a bond print every time? What authority does
an agent have to issue bonds?
Internet bONdLINE
is designed to issue small, transactional surety and fidelity bonds with
limited underwriting information. When an agent is given Internet access,
they are also provided with bond-issuing authority online. The application
verifies the necessary bond data is completed on the online application
and the bond penalty is within the agent's authority. If the data and
authority are complete, a fully executed bond is returned to the agent
within seconds.
If
the agent is requesting a bond for a penalty amount that exceeds their
bond-issuing authority, the bond data will route to CNA Surety's Underwriting
Department.
 If
the bond is approved, the agency will receive an email with instructions to print the bond from their Pending List.
If
the bond is declined, a message is sent to the agent immediately.
If
we are not able to electronically print the required bond, the bond is
issued from one of the CNA Surety locations and we provide the agent with
the option to have it returned by overnight mail or by regular mail.
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Can I issue
contract bond forms using Internet bONdLINE?
Only the most common contract bond forms are available to print from bONdLINE. Complete the FAST-Track Application on bONdLINE. Once the underwriting process is complete, we will provide email instructions on how to print the approved bond.
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Do
I have to be appointed with CNA Surety to use Internet bONdLINE?
In
order to implement and use Internet bONdLINE, you must be appointed with
CNA Surety. If you are an independent insurance agent licensed in property
and casualty and would like to become appointed with CNA Surety, please
print and return a fully completed and signed Agency
Application, along
with copies of your agent/agency licenses to:
CNA
Surety Agency Dept.
P.O.
Box 5077
Sioux
Falls, SD 57117
Phone:
1-800-331-6053
Fax:
1-605-335-0357
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What are
the minimum system requirements?
Internet Explorer 6.x or higher
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What is
the cost for Internet bONdLINE?
Nothing! We provide
access to this service free of charge. We only ask that you are licensed and appointed with us.
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What type
of support is available?
Our
customer services lines are available to assist and support Internet
bONdLINE. Additionally, our Automation Services Department is available
to provide support from 7:30 a.m. through 6:30 p.m. Central, Monday through
Friday.
Phone:
1-800-331-6053
Fax: 1-605-335-0357
Email:
Online
Help Form
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